Terms & Conditions

1. Who we are

This website is operated by Creative At Work Advertising Inc. ("Creative@Work", "we", "us", "our"), a company incorporated in Ontario, Canada, with an office in Oakville, Ontario and a hub in Skopje, North Macedonia.

Throughout these terms, "you" means any person visiting this website or engaging us for services.

2. Accepting these terms

By accessing this website, requesting a quote, or engaging us for any service, you agree to these Terms & Conditions. If you do not agree with them, please do not use this website or our services.

Where we sign a separate written agreement, proposal or statement of work with you, that document takes precedence over these terms wherever the two conflict.

3. Using this website

You may browse this website and use its content for your own information and for evaluating whether to work with us. You agree not to:

• Copy, republish or redistribute our content for commercial purposes without written permission
• Use this website in any way that is unlawful, or that could damage or impair it
• Attempt to gain unauthorised access to any part of the website or its hosting
• Use automated systems to scrape or harvest content or contact details
• Submit false information, spam, or malicious content through our forms

We aim to keep this website available and accurate, but we do not guarantee uninterrupted access. We may change, suspend or withdraw any part of it without notice.

4. Intellectual property

All content on this website — including text, layouts, graphics, illustrations, the brand character artwork, logos, and the HeroYou designs — is owned by Creative@Work or used with permission, and is protected by copyright and trade-mark law.

Our name, our logo and the HeroYou brand and its card designs may not be reproduced, imitated or used without our prior written consent.

Client names, logos and work shown in our portfolio remain the property of their respective owners and are displayed to illustrate our work.

5. Our services & quotes

We provide marketing, branding, design, advertising and related creative services as described on this website. Service descriptions are indicative — the exact scope of any engagement is set out in the written quote or proposal we prepare for you.

A quote requested through this website is free and carries no obligation on either side. Unless stated otherwise, a quote:

• Is valid for 30 days from the date issued
• Covers only the scope explicitly listed in it
• Excludes third-party costs such as media spend, stock imagery, fonts, printing and hosting unless itemised
• Becomes binding only once you accept it in writing

Timelines given in a quote are good-faith estimates. They assume timely feedback and materials from you (see section 7).

6. Fees and payment

Fees, payment schedule and currency are set out in your quote or proposal. Unless agreed otherwise:

• A deposit is payable before work begins
• Invoices are due within 14 days of the invoice date
• We may pause work on overdue accounts, and may charge interest on late payment as permitted by law
• Third-party costs we pay on your behalf are re-invoiced to you
• Applicable taxes are added where required

7. What we need from you

Good creative work depends on a good working relationship. You agree to:

• Provide the content, brand assets, access and information we need, in usable formats
• Give feedback and approvals within the timeframes agreed
• Nominate one person with authority to approve work on your behalf
• Confirm that any material you supply to us — images, text, fonts, trade marks — is yours to use, or properly licensed

You indemnify us against claims arising from material you supply that infringes someone else's rights. Delays caused by outstanding materials or approvals may shift the timeline and, where significant, the fee.

8. Revisions & approval

Each quote states how many rounds of revision are included. Additional rounds, or changes that fall outside the agreed scope, are quoted separately before we proceed.

Once you approve a deliverable in writing, it is considered final. We are not responsible for errors — including typographic errors — in material you have approved, or for costs arising from reprinting or re-publishing it.

9. Ownership of the work

On full payment of all sums due, ownership of the final approved deliverables created specifically for you transfers to you. Until then, we retain ownership.

The following remain ours:

• Concepts, drafts and routes not selected by you
• Our working files, methods, templates and internal processes
• Pre-existing materials we owned before the engagement

Third-party assets such as fonts, stock photography and plugins are licensed, not sold — those licences pass to you subject to their own terms.

Unless you ask us in writing not to, we may show the completed work in our portfolio, on this website and in our social media.

10. Changes & cancellation

Either party may end an engagement by giving written notice. If you cancel:

• You remain liable for all work completed and costs committed up to the cancellation date
• Deposits already paid are non-refundable, as they secure our schedule
• Ownership of deliverables does not transfer unless the work is paid for in full

If you request substantial changes to an agreed scope mid-project, we will quote the difference before continuing.

11. Confidentiality

Each party agrees to keep the other's confidential business information private, and to use it only for the purpose of the engagement. This obligation continues after the work ends. It does not apply to information that is already public, or that we are required to disclose by law.

12. Limitation of liability

We take our work seriously and stand behind it. However, to the fullest extent permitted by law:

• Our services and this website are provided without warranties of any kind, express or implied
• We do not warrant any particular commercial result — marketing outcomes depend on many factors outside our control, including your market, pricing and operations
• We are not liable for indirect, incidental or consequential loss, including lost profits, lost revenue, lost data or loss of goodwill
• Our total liability for any claim is limited to the fees you paid us for the specific service giving rise to the claim

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

13. Third-party services

Our work often involves third-party platforms — advertising networks, hosting, email tools, social media, print suppliers. Those services are governed by their own terms, and we are not responsible for their performance, availability, pricing changes or policy decisions.

This website may link to other websites. We do not control them and are not responsible for their content or practices.

14. Privacy

When you submit a form on this website, we collect the details you provide — such as your name, email address, phone number and the description of your project — solely in order to respond to your enquiry and, if you engage us, to deliver the work.

We do not sell your information, and we do not add you to marketing lists without your consent. We keep enquiry records only as long as needed for our business and legal obligations. You may ask us to correct or delete your information at any time by contacting us.

This website may use cookies and analytics to understand how visitors use it. You can control cookies through your browser settings.

15. Governing law

These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario, unless we agree in writing to another forum.

Where a service is delivered by our North Macedonia operation, local law may additionally apply to that portion of the work.

16. Changes to these terms

We may update these terms from time to time. The version published on this page is the one that applies, and the date at the top of this page shows when it last changed. Continuing to use this website after a change means you accept the updated terms.

17. Contact

If you have any questions about these Terms & Conditions, please reach out:

• Creative At Work Advertising Inc.
• Oakville, Ontario, Canada  ·  Skopje, North Macedonia
• Canada: +1 289 815 4615
• North Macedonia: +389 76 256 022